As Igloo Creative Limited, Maylands Business Centre, Redbourn Road, Hemel Hempstead, Herts, HP2 5BD (Registered in England no. 6619522), we’ve set out the different areas where your privacy is concerned and outlines how we use your data.

The type of information we collect

Our website
Cookie Policy

What are cookies?
Cookies are small files saved to your computer hard drive that track, save and store information about your interactions and usage of a website.

What do we use cookies for?
www.igloo-creative.co.uk uses tracking software to monitor visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. In no other context do we use cookies to collect information that identifies you personally.

Should users wish to deny the use and saving of cookies from Igloo’s website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website.

The type of personal information we collect from our website
There are three ways you can contact us via our website, you can email us directly or use our enquiry form on the contact page.
studio@igloo-creative.co.uk
louise@igloo-creative.co.uk
By sending us a mail, you are agreeing for us to hold your data on our CRM system(s) for the purposes for us to fulfil your request or enquiry.

If you communicate via our website, we will send you an email to confirm you are happy for us to hold your details for future communications which we feel are of interest and relevant to you. These include:

Giving you a call once in a while to say hello
Inviting you to events, education workshops, seminars and webinars we’re running
Emailing useful insights and tips
Communicating industry or client insights
Sending the Igloo newsletter and general communications
Emailing case studies on projects that may be of interest
There will also be opportunities to rate Igloo’s services and give feedback

If at any time you do not wish to be included in future communications, you can contact our Data Officer Louise Major, Director, Igloo Creative, Maylands Business Centre, Redbourn Road, Hemel Hempstead, Herts, HP2 5BD. Louise@igloo-creative.co.uk who will remove you from our database(s) or you can use the “Unsubscribe” option on our email communications.

The type of personal information we store
The most common types of information we collect are to ensure we can accurately communicate, quote, undertake and invoice projects for you. This includes: names, job titles, addresses, email addresses, telephone numbers, social media details, survey/ feedback responses, non-disclosure agreements, transactional details, invoicing and tax information, project communication and account management conversation notes on our CRM system (Highrise) and/or Project Management (Streamtime) software to deliver high levels of service.

Keeping in touch
Ensuring you get the best service from Igloo extends beyond the time we actively work on your projects. In additional to managing your projects. Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving information from us), we send you marketing communications by email we feel may be of interest to you. This includes:

Give you a call once in a while to say hello
Invite you to events, education workshops, seminars and webinars we’re running
Email useful insights and tips
Communicate industry or client insights
Send the Igloo newsletter and general communications
Email case studies on projects that may be of interest
There will also be opportunities to rate Igloo’s services and give feedback

You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.

How we keep your personal information secure
We store personal information on secure servers that are managed by us and our service providers Highrise (US based), Streamtime (New Zealand based), Campaign Monitor (U, Nimbus Hosting (UK based) and SJ Males & Co Accountants (UK based).

Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

How long do we keep your data for?
Igloo Creative will not retain your personal information any longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our team).

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, report to HMRC or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have requested your information to be deleted or it is no longer needed to provide our services to you.

How you can access your personal information
You can access some of the personal information that we collect about you by making a request. To make an access or correction request, contact louise@igloo-creative.co.uk.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, report to HMRC or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have asked for your details to be deleted or it is no longer needed to provide our services to you.

Consent
I agree that my personal data may be recorded on the database(s) of Igloo Creative Limited (the “Company”)

Postal address
Louise Major, Director, Igloo Creative, Maylands Business Centre, Redbourn Road, Hemel Hempstead, Herts, HP2 5BD

Registered office address
SJ Males & Co, Basepoint Business and Innovation Centre, 110 Butterfield, Great Marlings, Luton LU2 8DL

Your information may be processed by the Company and its affiliates for the purposes of providing marketing, marketing support, creative services and digital design and development services in accordance with The GDPR regulations. I acknowledge that my personal data is voluntarily disclosed and that I am authorised to access and amend it at all times. I further agree that the Companies may process my personal data for marketing and statistical purposes.

I have read and accept the Terms and Conditions of use, Data Privacy Policy and consent to receiving information from the Companies.

When we need to update this policy
We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available at gdpr.igloo-creative.co.uk

How you can contact us
If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact Louise Major, Director, Igloo Creative, Maylands Business Centre, Redbourn Road, Hemel Hempstead, Herts, HP2 5BD or louise@igloo-creative.co.uk.

Cookie Policy   Privacy Policy